Support
We're here to help. Reach out any time.
Frequently Asked Questions
How do I connect my label printer?
Go to Settings → Printer and enter your printer's IP address. PrepFlow prints directly over your network using IPP — no drivers needed.
Can I use PrepFlow on multiple devices?
Yes. Any device on your network can log in to your kitchen. Staff can use their own PIN on any device.
How do I add or edit items?
Go to Item Library from the sidebar. You can add items, set par levels, assign categories, and configure use-by rules for each item.
How do I customise my labels?
Go to Label Designer from the sidebar. You can adjust the label size, font sizes, visible fields, and layout. Changes apply to all future labels.
I forgot my PIN. What do I do?
A manager or sysadmin can reset your PIN from the Staff page. If you're locked out entirely, contact us at the email above.